General Terms and Conditions

Individual Bookings

Individual bookings of less than 1 week in duration can be cancelled 24 hours prior to arrival without incurring a charge.
If a booking is cancelled after 2pm prior to the day of arrival a charge equal to the first night’s accommodation will be payable to the hotel.

If a guest does not check in on the specified date a non-arrival charge equal to the first night’s accommodation will be payable to the hotel and the remainder of the booking will be cancelled.
Individual Long Term Bookings

A long term booking is a booking for more than 7 nights and the following applies:
Cancellation deadline Cancellation Charge
25% of the booking duration 3 night charge
10% of the booking duration 5 night charge
24 hours prior to arrival 7 night charge

Example:
A 28 day booking must be cancelled 7 days (25% of the booking duration) prior to arrival to ensure no charges are incurred.

If the booking is cancelled within the 7 days a charge equal to 3 night accommodation will be payable to the hotel.

If the booking is cancelled within 3 days (10% of the booking duration) prior to arrival a charge equal to 5 nights accommodation will be payable to the hotel.

If the booking is cancelled 24 hours prior to the day of arrival a charge equal to 7 nights accommodation will be payable to the hotel.

If a guest is in-house and needs to reduce the length of their stay, 5 nights notice must be given to the hotel in writing otherwise a 5 night charge will be incurred, and dependent on the terms of the rate agreement the nightly rate for the entire stay may be increased.
Contract

Once we have accepted your booking confirmation or deposit as specified, a contract has been entered into which includes these conditions.

When you make a booking you warrant that you have the authority of all persons who will use the hotel during the period booked, that you sign on their behalf and that you will indemnify us against all loss and damage arising (including unreasonably large amounts of cleaning) directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself or any person accompanying you.
You will be expected to observe the rules and regulations of the hotel. The management will have the right to terminate your occupation if you are deemed to have broken the house rules.

For the avoidance of doubt, we will not be responsible for any loss or damage to any belongings or injuries sustained by you or any member of your party whatsoever. You are advised to take out adequate insurance to cover any loss, damage or personal injury
The number of persons permitted to occupy each bedroom is as follows:

Type of bedroom Maximum Occupancy
Single 1
City Double 2
Work Zone/ Twin 3
No Pets are allowed in the building with the exception of Guide Dogs.

We reserve the right to cancel a booking at any time before the date on which it begins. We would expect only to do this to accommodate any building work or for some other reason unforeseen by us at the time your booking was accepted. In this unlikely event we will refund in full all money received by us for the booking but we will not have any liability beyond this. We will of course endeavor to provide you with suitable alternative accommodation within the city.
Anyone with our authority may have access to the accommodation during your stay, to carry out cleaning and maintenance.
Arrival and Departure

Check in time is 2.00pm on the day of your arrival and we ask that you check out of the hotel by 11.00am on the day of your departure. Early check-ins and late check-outs are subject to availability and may incur a fee.

The inventory and general condition of the property will be checked on arrival. It is expected that the bedrooms are left in a reasonable condition.
An itemized telephone bill will be supplied on departure and this should be settled immediately together with any other incidentals.

If guests fail to vacate before 11.00am and return all keycards, the management reserves the right to levy a charge for an additional night’s stay.
Keycards must be returned on departure, if they are not returned then you will incur a charge.

On the day of your departure, we will complete an inventory check. All guests are asked to advise us on their departure of any loss or damage to the property arising during their stay. You will be notified of any charges within 14 days of your departure which will be charged to your credit card.
Christmas Party Competition Terms and Conditions;

Book by 31st of October to be in with the chance of winning.
One Free bottle of house wine for every 3 people you book for, with a maximum of 10 bottles.
Deposits may be required in advance